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Customer Service and Client Management Program
This program defines the customer service relationship. Customer service representatives assess their role and authority. Impression management, professional confidence, attitude and creating a positive image are studied and defined. The session includes a review of personal competencies that create superior service relationship, learning to add value for all customers, and creating opportunities for the client and company are emphasized.

Targeted Audience: Individuals and/or Teams
Workshop: 1 day


High Performance Sales Teams
This program covers an in-depth understanding of the sales team. Intact sales teams review team, client strategy and tactics. Participants will review top 10 existing, prospect and referral clients.

Targeted Audience: Sales Team
Workshop: 1 day


Planning and Delivering Presentations
This interactive workshop helps participants to develop effective presentation skill-sets. Presentations are practiced and reviewed by an expert presentation coach. Participants will review preparation, rehearsal, professional nonverbal & verbal delivery skills, visual aid competencies, and practice skills.

Targeted Audience: Individuals and/or Teams
Workshop: 1 day


Professional Selling and Client Management
This program covers pre-call planning, sales call management and follow-up. Participants will practice face-to-face consultative selling as well as learn fundamental and advanced sales relationship competencies.

Targeted Audience: Individuals and/or Teams
Workshop: 1 day


Professional Telephone Selling and Client Management
This program covers pre-call planning, telephone sales call management and follow-up. Telephone consultative selling skills are practiced and participants will learn fundamental and advanced telephone sales relationship competencies. The program includes role-plays.

Targeted Audience: Individuals and/or Teams
Workshop: 1 day


Sales Negotiations
This program develops sales negotiation skill-sets and includes the negotiation process, positioning opportunities, client partnering, bargaining, joint problem solving, persuasion, communication tactics, creation of larger scale opportunities, fostering agreement, total package negotiation, price-value, and using trade offs & expendables.

Targeted Audience: Individuals and/or Teams
Workshop: 1 day







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